LIGHTSHOP.NG

1.1 Accepted Payment Methods

LIGHTSHOP.NG accepts secure payments through third-party payment gateways integrated on the website. These may include:

• Debit/Credit Cards
• Bank Transfers
• USSD
• Other approved electronic payment options

All payments must be made in full before order processing and shipment.

1.2 Payment Confirmation

Orders will only be processed after successful payment confirmation from our payment gateway provider.

LIGHTSHOP.NG reserves the right to:

• Cancel or decline suspicious transactions
• Request identity verification for high-value orders
• Delay order processing pending verification

1.3 Fraud & Chargebacks

Customers agree to contact LIGHTSHOP.NG before initiating a chargeback.

Unjustified chargebacks for delivered products may result in:

• Permanent blacklisting
• Recovery action for delivered goods
• Reporting to financial institutions

We reserve the right to provide delivery confirmation and transaction records to banks in dispute cases.

2.1 Nationwide Delivery

LIGHTSHOP.NG delivers across Nigeria through third-party logistics partners.

Delivery timelines are estimates and may vary due to:

• Customer location
• Courier delays
• Public holidays
• Unforeseen circumstances

We are not liable for delays caused by third-party courier services.

2.2 Failed Delivery

If delivery fails due to:

• Incorrect address
• Unreachable customer
• Refusal to receive goods

The customer may bear re-delivery charges.

Ownership transfers upon confirmed delivery.

3.1 Inspection Upon Delivery

Customers must inspect products immediately upon delivery.

Any damage or missing components must be reported within 24 hours with:

• Clear photos
• Order number
• Description of issue

Failure to report within 24 hours may void damage claims.

3.2 Damaged During Transit

If verified that damage occurred during shipping, LIGHTSHOP.NG may:

• Replace damaged parts
• Repair the product
• Replace the product
• Offer partial refund (at our discretion)

3.3 Non-Returnable Items

The following items are not eligible for return:

• Custom-made lighting fixtures
• Installed products
• Clearance/discounted items
• Products damaged due to improper installation
• Products damaged by electrical faults

3.4 Change of Mind

We do not accept returns due to change of mind after order confirmation.

Customers must carefully review product size, specifications, and design before completing purchase.

4.1 Limited Warranty

LIGHTSHOP.NG offers a limited warranty covering:

• Manufacturing defects
• Structural faults not caused by misuse

Warranty does NOT cover:

• Electrical surge damage
• Improper installation
• Use of incorrect bulbs
• Physical damage after delivery
• Normal wear and tear

Warranty period: 6 months from date of delivery

Warranty claims must include:

• Proof of purchase
• Clear photos/videos
• Description of defect

LIGHTSHOP.NG does NOT provide installation services except for special confirmed orders.

We strongly recommend installation by a qualified electrician.

LIGHTSHOP.NG shall not be liable for:

• Electrical faults
• Ceiling collapse
• Improper mounting
• Damage caused by unqualified installers

Improper installation voids warranty.

Users agree NOT to:

• Use the website for fraudulent purposes
• Attempt hacking or unauthorized access
• Upload malicious software
• Submit fake orders
• Abuse customer service channels

LIGHTSHOP.NG reserves the right to:

• Cancel suspicious orders
• Block abusive users
• Restrict access to the website

Customers must provide accurate contact information.

LIGHTSHOP.NG may cancel orders if:

• Contact details are false
• Customer is unreachable
• Order is suspected to be fraudulent

Spam messages, automated inquiries, and malicious communication may result in permanent restriction.

8.1 Partnership Approval

Applications for wholesale or reseller partnerships are subject to approval.

LIGHTSHOP.NG reserves the right to:

• Approve or decline applications
• Set minimum order quantities
• Modify wholesale pricing

8.2 Brand Representation

Partners may not:

• Misrepresent pricing
• Claim ownership of the brand
• Alter product images
• Use brand identity without written permission

Violation may result in termination of partnership.

9.1 Information We Collect

We may collect:

• Full name
• Phone number
• Email address
• Delivery address
• Payment transaction details

We do NOT store card details.

9.2 Use of Information

Customer information is used to:

• Process orders
• Deliver products
• Provide customer support
• Prevent fraud
• Improve website experience

9.3 Data Protection

All payments are encrypted and processed via secure third-party payment gateways.

LIGHTSHOP.NG implements reasonable security measures to protect customer data.

We do not sell or share personal information with third parties except:

• Payment processors
• Delivery partners
• Legal authorities when required

LIGHTSHOP.NG shall not be liable for:

• Indirect or incidental damages
• Losses resulting from third-party service providers
• Payment gateway errors
• Electrical or installation damages

These Terms & Conditions shall be governed by the laws of the Federal Republic of Nigeria.

Any disputes shall be resolved under Nigerian jurisdiction.